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Our process

We’re Mammoth Creative, a creative services team based in Louisville, KY. We specialize in website design and development, social media management, video production and photography.

We’ve been doing this for a while, and if there’s one thing we’ve learned, every project is different. However, we also believe having a method to the madness helps us deliver better results for you. This is our process.

Portrait of Dixon Fletcher and Chad Kantlehner standing in front of a white backdrop in an abandoned building.

The steps

At Mammoth Creative, we do a couple of different things, but this is the usual process—no matter what we’re helping you with.

Step 1

Introductions

Step 2

Proposal

Step 3

Contract & Deposit

Step 4

Get to Work

Step 5

Presentation

Step 6

Feedback & Revisions

Step 7

Payment & Delivery

Step 1

Introductions

Our entire process is built on trust, so we start things with a quick chat before we take on any new project. It’s just a chance to get to know each other and ensure we understand your project scope and goals. This is where you do a lot of talking, we do a lot of listening and we talk through just about everything.

We usually ask questions like:

  1. What do we need to know about your organization?
  2. How would you like us to help your organization?
  3. What is the result you’re trying to accomplish?
Step 2

Proposal

Once we understand what you’re looking for, we’ll send you a project budget and timeline to review. This will give you a clear picture of the road ahead. You can also request to add or remove items from the scope, which will adjust your price.

The proposal will include things such as:

  1. Project scope
  2. Projected timeline
  3. Budget
Step 3

Contract & Deposit

Once you green-light the project, we’ll sign a contract and collect a deposit. Usually, we ask for 50% of the project fee upfront to ensure we’re all equally invested in the project. The remaining payment is typically due before the final assets are delivered.

Your email will include:

  1. E-Sign contract
  2. Detailed scope of work
  3. Initial invoice
Step 4

Get to Work

We offer several different services, so this part usually depends on the tactic we’re helping with. If it’s a website project, we start with the discovery process; video production projects begin with pre-production; other projects have their process.

We believe there’s no single magic trick to unlock perfect results, but we get the best results when the process is deeply collaborative and considers your thoughts, goals, voice and expertise every step of the way.

To keep projects on track, we use the following tools:

  1. Clickup for project management
  2. Google Drive for transferring multimedia content
  3. Email for communicating with you
Step 5

Presentation

Once a draft is ready, we’ll share it with you. You can then share it with your team, key stakeholders and trusted advisors, allowing us to gather everyone’s thoughts and gut reactions.

As you’re sitting with the work, ask yourself these questions:

  1. Does this achieve the goals we set out for the project?
  2. Will this resonate with our audience?
  3. Is the overall impression of the work consistent with the brand experience we want to create?
Step 6

Feedback & Revisions

We rarely get things perfect on the first attempt, and that’s okay. Most projects typically include up to three rounds of revisions. That means you’ll see drafts, provide feedback, review updated versions, provide more feedback, and then look over final drafts for approval.

As you compile feedback, here are a few things to consider:

  1. Review the work, set it aside, and then come back to it later to see if you still feel the same way.
  2. Weigh your audience’s needs above your own.
  3. Allow decision-makers to provide feedback before getting back to us.
Step 7

Payment & Delivery

We’ll send the final invoice once we have final approval on the project. After you pay the final invoice, we’ll hand over the final assets or launch your website. This is also where we’ll follow up on additional projects we decided to kick off after completing this project.

Here are some of the files you’ll receive:

  1. Multimedia files through Google Drive
  2. Login credentials through encrypted email
  3. Licenses for any stock assets used

Process is important

A clear roadmap ensures our creative spark stays ignited, the project remains on track, and you receive the best experience possible.

We’ve worked with other firms that sometimes put the cart ahead of the horse, and that’s when things can go off the rails.

0%

Companies reporting having at least one failed project in the last year.

0%

Projects that fail due to a “breakdown in communication”

0%

Projects that fail due to a a lack of planning, resources and activity.

Headshot of Dixon Fletcher, Partner at Mammoth Creative Group.

Are you excited to get started?

If this process sounds like an excellent fit for what you’re looking for, let’s talk. At the end of the day, Mammoth Creative Group wants to help brands better connect with their audiences. Let’s start a conversation to see how we can create something great together.

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